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Platform Monitor (PT - Day & Overnight positions)

The BAMTech Platform Monitor is responsible for monitoring and troubleshooting live audio and video streams, real-time video highlights and a large array of Video On Demand content across MLB and partner applications through various mobile and connected device platforms.  They will be troubleshooting mobile apps for issues with statistics, scores, and team data. They will work hand in hand with Multimedia Ops teams and mobile/connected device QA and Dev teams to ensure live in app streaming and data are top notch for end users. They will provide client facing operational support for all live streams/events and handle customer service escalations in the production environment by recreating the paid subscriber’s user experience. They will assist with any and all platform troubleshooting and escalation by providing debugging data captures where and when necessary. The ideal candidate will have a great work ethic, communication skills, an intense dedication to detail and a familiarity with online software, programs and mobile/connected devices and applications.  Some technical knowledge of the video streaming process is preferred. This is a part time position located in Chelsea.

Required:

  • Flexible hours, but must be available to work nights, weekends, and holidays.
  • Must be able to work a minimum of 24-32 hours a week.
  • Strong understanding of baseball, ice hockey, soccer and other major sports. 
  • Strong understanding of computer programs and applications.
  • Strong familiarity with streaming media via mobile and connected device applications as well as standard troubleshooting techniques.
  • Strong familiarity with digital media and OTT networks
  • Strong communication skills and attention to detail.

Desired:

  • A solid computer and technical background, with experience working in new media and online organizations.
  • Familiarity with JSON, XML, and other data files
  • Familiarity with debugging proxy tools such as Charles/Fiddler
  • An interest in online video analytics and analysis of user data 
  • Interest in sports and OTT content, digital networks and a desire to work in the sports & digital media industry.
  • An interest in mobile/connected device hardware and software applications 
  • A team player, with an enthusiastic, congenial, and committed performance as an employee.

 

About BAMTech
"BAMTech grew out of MLBAM, the interactive media and Internet company of Major League Baseball. Since it was founded in 2000, MLBAM has been an award-winning digital business at the forefront of the digital revolution in delivering world-class experiences and distributed content through all forms of interactive media. Its proprietary technology provides direct-to-consumer video solutions, especially for live events with high viewership, offering viewers high-quality visuals anytime, on any device."

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